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Refund Policy

Last updated:

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new subscribers. If you're not satisfied with our service within the first 7 days of your initial subscription, you can request a full refund.

To be eligible for the 7-day guarantee:

  • You must be a first-time subscriber
  • The refund request must be made within 7 days of your initial purchase
  • You must have used fewer than 50% of your credits
  • The request must be made through our official support channels

2. Subscription Cancellations

You can cancel your subscription at any time through your account dashboard or by contacting support:

  • Cancellations take effect at the end of your current billing period
  • You will retain access to your credits until the end of the billing period
  • No refunds are provided for partial months of service
  • Unused credits expire at the end of your billing period

3. Service Issues and Technical Problems

If you experience technical issues that prevent you from using our service:

  • Contact our support team immediately
  • We will work to resolve the issue promptly
  • If we cannot resolve the issue within 48 hours, we may provide credit compensation
  • In cases of extended service outages, partial refunds may be considered

4. Failed Generations and Credit Refunds

If an AI generation fails due to technical issues on our end:

  • Credits will be automatically refunded to your account
  • If automatic refund fails, contact support with your generation ID
  • We do not refund credits for generations that complete but don't meet your expectations
  • Credits are not refunded for user errors or inappropriate prompts

5. Billing Errors

If you notice an incorrect charge on your account:

  • Contact us within 30 days of the charge
  • Provide details of the billing error
  • We will investigate and correct any confirmed errors
  • Refunds for billing errors will be processed within 5-10 business days

6. Account Termination Refunds

If we terminate your account for violations of our Terms of Service:

  • No refunds will be provided
  • Remaining credits will be forfeited
  • Access to generated content may be revoked

7. Refund Processing

When a refund is approved:

  • Refunds are processed to the original payment method
  • Processing time is typically 5-10 business days
  • You will receive email confirmation when the refund is processed
  • Bank processing times may vary

8. Non-Refundable Items

The following are not eligible for refunds:

  • Credits used for successful generations
  • Expired credits
  • Promotional or bonus credits
  • Services used beyond the 7-day guarantee period (for new users)
  • Refunds requested after account termination for policy violations

9. How to Request a Refund

To request a refund:

  1. Contact our support team at aiprocessingrobot@gmail.com
  2. Include your account email and reason for the refund request
  3. Provide any relevant transaction IDs or generation IDs
  4. Our team will review your request within 2 business days
  5. You will receive a response with the decision and next steps

10. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the new policy.

11. Contact Information

For refund requests or questions about this policy:

Email: aiprocessingrobot@gmail.com

Response Time: Within 24 hours

Business Hours: Monday-Friday, 9 AM - 6 PM EST